Terms Of Service

Welcome to embertwine.shop. We offer online sales of footwear, apparel, and related products to European consumers. By accessing and using this website, you agree to the following Terms of Service.

1. Products and Orders

The product information displayed on the website, including name, images, specifications, colors, sizes, and prices, is solely for your informational purposes. Due to factors such as display devices and actual production batches, there may be reasonable color variations or minor differences in the product details.

After submitting your order, please carefully confirm the product information, quantity, shipping address, and contact information. Order confirmation is subject to the order confirmation information displayed on the website or relevant systems.

2. Prices and Billing

The prices displayed on the website are subject to the information displayed on the checkout page. Unless otherwise expressly stated, related fees may vary depending on the delivery region, order details, and applicable taxes.

All products on this website are sold on a one-time basis. Once a customer purchases a product, payment is made only for that order; there are no automatic renewals, recurring charges, or subscription services involved.

3. Payment

We process order payments through the payment methods provided on the website. Customers should ensure that the payment information provided is true, accurate, and that they have valid payment authorization. If an order cannot be completed due to payment failure, we may need to suspend or cancel the relevant order.

4. Delivery

We will arrange shipment of goods according to the order information and delivery area. Estimated delivery time may vary due to region, logistics conditions, holidays, and other uncontrollable factors. Customers should ensure that they provide accurate and complete shipping information.

5. Returns, Exchanges, and After-Sales Service

If there are quality problems with the goods, incorrect delivery, or other situations that comply with applicable laws, customers can contact us through the contact information provided on the website. Related returns, exchanges, and refunds will be handled in accordance with applicable consumer protection laws and relevant policies published on the website.

6. Intellectual Property

The intellectual property rights of the text, images, product descriptions, page design, graphics, logos, website content, and other related materials on this website belong to the website operator or legal rights holder. Without authorization, no individual or organization may copy, modify, disseminate, sell, reproduce, or otherwise use the related content.

Customers may only use the website content within the reasonable scope of normal browsing and purchasing of goods, and shall not infringe upon the legitimate rights and interests of the website operator or other rights holders in any way.

7. User Responsibility

When using this website, users shall comply with applicable laws and regulations, and shall not use the website to engage in illegal activities, interfere with the normal operation of the website, or submit false, misleading, or infringing information.

8. Terms of Service Changes

We may adjust these Terms of Service based on laws and regulations, product sales conditions, or website services. The updated terms will be published on the website and will apply to subsequent website use and order activities upon publication.