Shipping Policy

embertwine.shop provides delivery services for footwear, apparel, and related products to European customers. After payment is received, we will arrange shipment based on product inventory, delivery area, and logistics status. The following shipping terms explain order processing, domestic and international shipping, import/export requirements, and logistics-related matters.

1. Order Processing Time: After successful payment, we typically complete order review, product preparation, and shipment readiness within 1–3 business days. Some items may require longer processing times due to inventory, holidays, or increased order volume.
2. Domestic Shipping Time: For shipments between the origin and the international logistics distribution center, it typically takes approximately 2–5 business days. Specific times will vary depending on the origin, warehousing arrangements, logistics routes, and local traffic conditions.
3. International Shipping Time: International shipments to different European countries and regions typically take approximately 5–12 business days. Remote areas, customs inspections, severe weather, holidays, and other uncontrollable factors may cause delivery delays.
4. Logistics and Transportation Partners
   Depending on the order destination, product type, and shipping route, we may use international or regional logistics service providers such as DHL, UPS, FedEx, DPD, GLS, and TNT for delivery. The specific carrier will be subject to the actual order shipment information and logistics tracking information.
5. Import and Export Standards
   All cross-border orders are subject to the applicable customs, import and export, tax, and commodity supervision regulations of the country of origin and destination. Goods may require customs declaration, inspection, or other necessary procedures.

Customers should ensure that they provide true, complete, and accurate receipt information and cooperate in completing the necessary import procedures according to the relevant regulations of the destination country. If customs clearance delays, returns, or additional costs are incurred due to local laws and regulations, customs policies, or reasons attributable to the recipient, the relevant handling will be based on the actual situation.

6. Customs Duties and Related Fees
   Different countries and regions may apply different import taxes, value-added tax, customs duties, or other fees. If an order incurs related fees, they will be determined according to applicable laws and actual transportation conditions. Except for fees explicitly stated on the website as borne by us, additional costs incurred due to import at the destination may be borne by the recipient.
7. Logistics Tracking
   After order shipment, we may provide customers with logistics tracking information. Customers can check the shipping status using the tracking number. If the logistics information is not updated for an extended period, we recommend contacting us promptly so we can assist in verifying the shipping status.
8. Delays and Special Circumstances
   Delivery time is an estimated time and not guaranteed. Customs inspections, weather, strikes, public holidays, peak shipping seasons, route adjustments, and other uncontrollable factors may affect delivery progress.

We will do our best to assist in handling problems that arise during transportation, but we will not be liable for indirect losses arising from delays beyond our reasonable control.

9. Receiving Instructions
   Upon receiving the package, please promptly check the outer packaging and the condition of the goods. If you find obvious damage, missing parts, or goods that do not match your order, please contact us as soon as possible using the contact information provided on the website, and provide order information and relevant photos as needed so we can verify and handle the matter.

If you have any questions about shipping arrangements, delivery times, or import/export requirements, please feel free to contact us for further assistance.